Website terms
Clear boundaries before your move begins.
These terms cover using CaribbeanShippingDirect.com. They explain what the website can help with, what an enquiry means, and which details must be confirmed separately for an actual shipment or move.
Last reviewed 9 November 2026
The agreement on this page
Website terms, not a hidden removal contract.
Caribbean Shipping Direct is run by OneMove Limited, also known as Onemove House Removals, as its Caribbean shipping department.
These terms apply when you browse the website, use a planning tool, submit a review or send an enquiry. By using the website you agree to use it lawfully and in line with these terms. The detailed contract for packing, shipping, removals, storage, insurance or another paid service is separate and must be supplied or confirmed for that service.
Before anything is booked
Ask, plan and check—then confirm.
Submitting a shipping, route, container, calculator or currency-support enquiry asks us to review the information and respond. It does not create a booking, price, collection date, delivery date, reserved space or service contract. Nothing is booked until the scope, price and applicable terms are confirmed and accepted through the appropriate process.
Planning tools are preparation aids
Results reflect the information you enter and any reference data identified on the page. They do not confirm safe loading, accepted contents, usable capacity, documents, duties, taxes, timing, route availability or charges.
Guidance can change
Customs, port and import information can change and may be interpreted by the authority responsible. Check current official requirements and the documents for your move before acting.
Routes involve other organisations
Carriers, ports, customs authorities, destination agents and receiving arrangements can affect availability, timing, documents and charges. A destination page does not by itself confirm a route or every service shown.
Fair use and accurate information
Use the website honestly and safely.
Accurate information helps us give a useful checked response. Website access must not be used to harm another person, the service or its security.
Keep details accurate
Give information that is accurate to the best of your knowledge and tell us if the route, dates, cargo, access or contact details change.
Only act with authority
Only submit an enquiry, review or instruction for yourself or where you have authority to act for the person or owner concerned.
Do not misuse the website
Do not impersonate anyone, send unlawful or abusive material, probe or bypass security, introduce malicious code, overload the service, scrape protected areas or use another person's workspace.
Check restricted goods
Do not assume an item can be carried because a form lets you describe it. Dangerous, restricted, prohibited, perishable or specially controlled goods require route-specific checks and may be refused.
Your actual move
The quotation and service documents control the move.
The recurring subjects below matter in removals contracts, but this website page does not invent the commercial answer. Read the exact documents supplied for your job before accepting.
Scope and quotation
The quotation should identify the work priced, important exclusions and the information on which it relies. Ask for a correction if it does not match what is moving or the access at either end.
Payment, changes and cancellation
Payment timing, deposits, additional charges, postponement and cancellation must be stated in the service documents that apply to your booking. This page sets no charge or deadline.
Liability and insurance
Careful handling is not a promise that loss or damage cannot occur. Any liability limit, declared-value arrangement, insurance or shipment-protection option must be set out separately. Do not assume cover exists from the website alone.
Complaints and claims
Keep the relevant quotation and service documents because they may contain notification steps or time limits. The Complaints and claims page gives practical first steps but does not replace the terms that apply to the move.
Website content
Useful information, with sensible limits.
Accuracy and availability
We work to keep the website accurate and available, but maintenance, faults and outside services can interrupt it. If a result is incomplete or important to your decision, contact us for a checked answer.
Links and third parties
Links to authorities and other websites are provided to help you check a subject. We do not control their content, availability, privacy practices or later changes.
Our content and brand
Unless another owner is identified, the website's wording, design, graphics and brand material belong to or are licensed for Caribbean Shipping Direct. You may use pages for personal planning, but not republish, sell or present them as your own without permission.
Changes to these terms
We may update the website and these terms when the service, law or technology changes. The date on this page identifies the version presented for review. A change does not rewrite a service contract already formed unless that contract allows it.
A fair reading
Nothing here removes rights the law gives you.
These website terms must be read fairly. They do not exclude or restrict liability where the law does not allow that, and they do not replace your statutory consumer rights. The governing law, jurisdiction and dispute route for a paid service must be confirmed in the applicable service documents.
Ask before relying
If a boundary is unclear, ask before you rely on it.
Tell us the page, tool, enquiry or quotation you are looking at and the point you need clarified. Service-specific terms should be supplied with the relevant quotation or booking process.