Tell us what may still change
If you are still deciding what to send, when it should move or how it will be packed, say so. We would rather see an honest estimate than a confident guess.
A clear way to get started
Tell us what you are sending. We will explain what happens next.
Start with the route, what needs to move and any timing or access details you already know. We look at the information together, come back to you if something is unclear and explain the next step before you decide whether to go ahead.
What happens after you enquire
Your enquiry stays together while we work through the details.
- 01Your details
Tell us about the shipment
Tell us where it starts, where it needs to go and what you are sending. Choose full service to your home, shipping to port or help deciding. For a home move, add an inventory, packing needs and access details. Mark any estimates clearly.
- 02Our first check
We look at the whole request
Our team handles the survey and manages the job. We look at your belongings, access and preferred dates together, including anything fragile or awkward to move. If a detail is missing, we ask before planning the work around it.
- 03A quick follow-up
Plan the help at both ends
For a full-service move, we plan international packing, furniture dismantling and reassembly, and home delivery. Our established Caribbean destination agents can help with paperwork and port collection. Prefer to handle your own paperwork or collect at port? Tell us so the plan reflects your choice.
- 04Your written quote
We set out the quotation and next steps
When the relevant details have been checked, an authorised team member can prepare a written quotation and explain anything that still needs confirmation.
- 05Your choice
You choose what to do next
Read the quotation, ask about anything that is not clear and decide in your own time. Sending the original enquiry does not create a booking or commit you to continue.
Make the written answer useful
What turns an enquiry into a useful quotation.
A good quotation depends on the details behind it. These three simple habits make the written response easier to understand and reduce avoidable questions later.
Keep us updated
If sizes, quantities or packed weights change, remeasure the closed packages and update your list. Send the revised details with your enquiry or quotation reference, if you have one. Tell us about access, receiver or timing changes too. Ask us to recheck any quotation against the new details.
Read the scope as well as the total
Compare the work as well as the price: packing, furniture preparation, destination paperwork and delivery. Ask about any concierge help you need. The services you choose affect the price, so check the stated charges and exclusions before you decide.
One important distinction
Sending the form starts a conversation, not a booking.
Availability, cargo acceptance, capacity, collection, timing, price, carriage, customs outcomes and destination handover are not confirmed by the enquiry form. Rely only on the arrangements that are later checked and set out clearly for you.
Before you start
A few things worth knowing before you begin.
Does submitting an enquiry book the shipment?
No. It gives us the route and shipment details to review. Availability, acceptance, timing, charges and arrangements remain unconfirmed until they have been checked and explained clearly.
What if I do not know every detail yet?
Tell us what you know and label estimates honestly. If something important is missing or unclear, we may contact you before a written quotation can be prepared.
Can the route begin outside the UK?
Our main focus is shipping from the UK to the Caribbean. We can also check selected requests starting elsewhere, including some routes beginning in the Caribbean, without assuming that every route is available.
Ready when you are