Privacy, made clear
Your information should travel only where it needs to.
This notice explains what we collect, why we need it, who may receive it and the choices you have. It covers this website, shipping and currency enquiries, customer reviews and any secure shipment workspace we make available.
Last reviewed 9 November 2026
Who is responsible
One accountable point for this website.
Caribbean Shipping Direct is run by OneMove Limited, also known as Onemove House Removals, as its Caribbean shipping department.
For the personal information described on this page, OneMove Limited is the controller. Caribbean Shipping Direct is the trading name used for this service. Privacy questions and rights requests can be sent to the email address below.
[email protected]Information we use
Only what the journey calls for.
The information changes with what you ask us to do. We do not ask for every category at the start of every journey.
Enquiries and service planning
Your name, email address, telephone number where provided, origin, destination, move window, collection area, cargo or inventory details, planning-tool results you carry into the form, enquiry reference and our correspondence about the request.
Customer reviews
The display name, location, rating, heading and review text you submit, plus private contact details used for moderation or matching an enquiry. Only an approved review and any business response appear publicly; the contact details and submission address do not.
Shipment workspace
If access is enabled, we use the enquiry reference and recorded email address to process an access request. We keep a hash of the one-time token and records of delivery, expiry, redemption and revocation. The workspace may show agreed shipment milestones and customer-visible updates.
Security and website records
Completed forms can record the submission internet protocol address. Access requests and redemptions can record their addresses too. Essential browser storage protects forms, keeps a permitted session open and remembers an unfinished journey or display choice. See the Cookies page for the exact browser entries and how to clear them.
Purpose and lawful basis
A clear reason for each use.
The lawful basis depends on the task. We use only the basis that fits the purpose, and rights can differ between them.
Respond and prepare
To answer an enquiry, assess what you need and prepare a quotation or other requested response, we take steps at your request before a possible contract.
Provide an agreed service
If you accept an agreed service, information needed to manage that service and communicate about it is used to perform the contract.
Protect people and records
We may rely on legitimate interests to secure the website, prevent abuse, keep reliable operational records, moderate reviews and establish, exercise or defend legal rights. Before relying on that basis, we must document why it is necessary and balance that need against your rights and interests.
Meet legal duties
We use or retain information where necessary to comply with a legal obligation, including applicable accounting, tax or regulatory duties.
Optional analytics
Optional traffic analytics are currently switched off. If enabled later, they must remain off until you actively choose to allow them.
Your right to object: You can object to processing based on legitimate interests. Tell us what you object to and why. We will stop unless there is a compelling lawful reason to continue or the information is needed for legal claims. Direct marketing is not part of the current website journey.
Sharing and destinations
Shared for the work, not for resale.
Who may receive it
Authorised staff may use the information where their work calls for it. Hosting, security and email providers may process it to run the website and communications. When needed for the service you request, carriers, destination agents, packing or delivery partners, customs or port participants, professional advisers and a currency specialist introduced with you may receive relevant details. Authorities may receive information where the law requires it or where a lawful request applies.
When information goes overseas
A Caribbean move may require relevant information to reach a destination agent or another service participant outside the UK. Before a restricted transfer is made, we identify the recipient, the country, the lawful transfer mechanism and any required safeguards. Ask us for the position that applies to your route before sending sensitive documents.
Retention and protection
Kept for a reason, then removed.
Where a fixed period is not yet approved, we use the status of the request, the service relationship, legal and accounting duties, security needs and any open complaint or claim to decide how long a record is needed.
Saved enquiry drafts
Kept for up to 14 days unless you submit or delete the draft sooner.
Workspace access
Access links expire after the configured short period. Workspace sign-in is limited to the configured session period. Security and audit records may be kept longer where needed to protect the workspace or resolve an issue.
Enquiries, reviews and service records
Kept while needed to answer or manage the request and afterwards only for an operational, legal, accounting, complaint, claim or security reason. Records are deleted or anonymised when that reason ends.
How information is protected
Access is limited according to role. Private review contact details are protected, one-time workspace tokens are stored as cryptographic hashes, essential cookies use security controls, and administrative actions are recorded. No website can promise absolute security, so we review confirmed incidents and improve controls where needed.
Your information, your rights
Ask, correct, delete, restrict or object.
Your rights depend on the circumstances and lawful basis. We may need enough information to find the relevant record and confirm who is making the request, but do not send identity documents unless we ask for them through an appropriate method.
- Ask for access to your personal information.
- Ask us to correct information that is wrong or incomplete.
- Ask for deletion or restriction where the law allows.
- Object to processing based on legitimate interests.
- Ask for portable information where that right applies.
- Withdraw consent where consent is the basis used.
The website does not make a decision about providing a shipping service solely by automated processing. Planning-tool results and security checks support the journey; a checked response or moderation decision still involves people.
Questions or a privacy request
Tell us what you need us to check.
Give your name, the relevant enquiry or review reference where available, and the right you want to exercise. If you are unhappy with how the concern is handled, you can complain to the UK Information Commissioner's Office. This does not affect any other legal remedy.