CaribbeanShipping Direct

Customer experiences

Reviews and testimonials

Every published review or testimonial has passed the same moderation checks. Positive and critical experiences follow the same rules, and a matched-enquiry label appears only when the submitted contact details correspond to an enquiry record.

★★★★★

Excellent Service

“The service we received was excellent. We needed two solid oak wardrobes moved from Polmont to Edinburgh at short notice. The communication with Darren was very clear and timely on Wednesday during the day, and the man and van service was arranged for that evening. The two movers, David and James, disassembled and moved two extremely heavy wardrobes, taking them down a very tight, awkward flight of stairs and through a small door. They then reassembled them at the other end. They also drove me back to Edinburgh that evening and were good company. Highly recommended!”

Dominic
★★★★★

5 star service, Excellent

“Darren was amazing mover, very professional, took great care of my belongings. I have moved home with him before and he always does a professional, friendly service. If i ever move again he will be the one i call to move my belongings. ***** service, very happy.”

Stephen Hanks
★★★★★

Above and beyond

“The person moving was someone with learning disabilities and autism. The people who worked at his home introduced themselves and were really accommodating of his needs. When he had questions about what they were doing and what was coming next, they were happy to talk with him and explain this information. He wanted reassurance of where his staff was and how it was loaded on the van, which they were happy for him to observe and see, and they did happily. Really professional and moved everything with no issues. Would recommend and use again!!”

Avgi Hadjinikola
★★★★★

Efficient - Friendly - Flexible and Joyful

“Having had a horrible experience last week with another "removal" company - I was looking for someone professional, organised, clean, communicative and customer focussed. Darren did all that and more! What a complete delight to use his removal services- he could not do enough to provide flexibility, high quality friendly service and reasonable prices. He and Fakim (sorry if I spelled that incorrectly) arrived at the time agreed, took care of my stuff, were friendly and polite and got the job done efficiently and with quality. Thank you Darren.”

Sharnee Van der Burgh
★★★★★

Brilliant service

“The moving guys were very friendly and went above and beyond for us. We had more stuff to move than we realised and they had no problem taking the extra bits for us. The whole process was incredibly quick and stress free. Nothing broke in the move and things such as TV's are taken care of in special packing cases. Highly recommend this company and we will likely be using them for any future moves we make.”

Calvin Rees-Jones
★★★★★

Fantastic service!

“These guys were absolutely amazing! Booked a complicated house move at last minute, with two separate pick up points, and a long journey. They gave us a good price, kept in constant communication, were flexible when I realised I'd misjudged a few things, and were friendly and incredibly helpful. I messed up payment and they were super nice about it too. Honestly can't fault a single thing. I'd definitely recommend and will use them again for any future moves.”

Katy Forrest
★★★★★

Excellent-professional and so helpful

“Excellent from start to finish-they were so efficient and professional at getting in touch with me right from the enquiry stage, explained everything very clearly and made booking the job a very straightforward process. On the day of the move both Frankie and Bill were brilliant, they couldn't have been more helpful and friendly. Any move is a stressful process but they genuinely made it as stress free as possible-I would recommend them personally and this company overall in a heartbeat!”

Jack McEntire
★★★★★

* * * * * 5 Star Service

“What a Brilliant Service. These Guys offered Excellent Customer Care & Service. They were excellent in responding to queries and questions and were very polite and a pleasure to do business with. We would definitely recommend these guys. Their quote was very reasonable considering how businesses seem to load their prices and blame it on the war in Ukraine and Brexit. They took care with the item they picked up and delivered. The guys who picked up the Welsh Dresser and dropped it off were, Happy, polite and went above and beyond, making sure the dresser was placed in our home, exactly where we wanted it to be. Thank You Guys, we would definitely recommend you!”

Mrs Goggins
★★★★★

Seamless service

“I used OneMove and the 3 guys on the day ( The 3 D's) did a fantastic job. From first booking to the moment they left me at my new property the communication and service was so professional. Nothing was to much trouble and they worked so hard, didn't even take a lunch break in the van like other companies I've used for moving. The were so good my sister is going to use for her move in a few months.”

Nikki

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